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Mr. Viral Mehta

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Tips & Tricks

Posted By Viral Mehta 02-21-2024 04:54 PM
Found In Microsite: CAPCommunity

(Resolved) Known Issue: User's Communities not being displayed on the Communities > My Communities page

Posted By Viral Mehta 05-16-2023 11:39 AM
Found In Egroup: CAPCommunity - Tips & Tricks \ view thread
ISSUE: Over the weekend several users noticed that the default filter 'Communities to which I belong or can join' in the My Communities widget was not displaying communities that the user was a part of. ROOT CAUSE: Upon investigation we found that all the underlying communities still existed, as did ...

Community Access: What happens when a member rolls off my committee?

Posted By Viral Mehta 03-02-2023 10:51 AM
Found In Community: CAPCommunity - Tips & Tricks Blogs
Some under-the-covers detail before answering this question. HigherLogic (HL) is integrated with our technology stack that holds member data (Oracle, Salesforce, & Fonteva). Oracle is our system of record for member profile data as well as committee and council rosters. This member profile data flows ...

Library vs. Workspace: Which one should I use?

Posted By Viral Mehta 03-01-2023 03:13 PM
Found In Community: CAPCommunity - Tips & Tricks Blogs
Library and Workspace both offer many similar functionalities. However: Workspace offers one key differentiating feature i.e. ballots. This makes Workspace the ideal repository to host meeting minutes so that committee staff can create a ballot for approval of draft meeting minutes, and committee ...

Metrics: Community Reports

Posted By Viral Mehta 02-28-2023 06:30 PM
Found In Community: CAPCommunity - Tips & Tricks Blogs
NOTE: only ' Community Admins ' can view and create Community reports. It you don't see the option to download reports as indicated below, but believe that you should have the rights to do so, please send the HigherLogic support team a note via the ' Contact Us ' link in the top left hand corner of ...

Workspace: Linking to an online document hosted in Teams/OneDrive/SharePoint/Google

Posted By Viral Mehta 02-28-2023 04:44 PM
Found In Community: CAPCommunity - Tips & Tricks Blogs
Sometimes it may be necessary to insert a link to an online document from within Workspace. The process of inserting a link to an online document hosted in Teams/OneDrive/SharePoint/Google is similar to uploading a document: 1) In Workspace, click on the blue 'Add' button on the right hand side. ...

Uploading Large Documents: Max File Size

Posted By Viral Mehta 01-25-2023 02:17 PM
Found In Community: CAPCommunity - Tips & Tricks Blogs
If you need to upload a large multimedia file (video, photos, webinars, etc.) upload it to the ‘Library’ in your community. The maximum file size in 1GB. We have unlimited storage in HigherLogic so you can upload as many documents or multimedia files as necessary, so long as each individual file ...

Library: Can I create folders in Library?

Posted By Viral Mehta 01-24-2023 11:25 AM
Found In Community: CAPCommunity - Tips & Tricks Blogs
NOTE : Only community admins can create folders in that community. These instructions do not apply to creating folders in Workspace. Yes, you can create folders in Library: In your community, click on the ' Library ' tab. After the page refreshes, look for a group of icons below ...

Admin Rights: Give a user admin rights to a community

Posted By Viral Mehta 01-12-2023 10:01 AM
Found In Community: CAP Community - Tips & Tricks Blogs
NOTE : these steps can only be performed by a user who is currently the admin for that community, or a support super-admin. If you need to reach out to a super-admin, click on ‘ Contact Us ’ in top left corner. To give another user (member or CAP staff) admin rights to a community: Navigate ...

Forums: where are my drafts and scheduled messages stored?

Posted By Viral Mehta 12-20-2022 06:51 PM
Found In Community: CAPCommunity - Tips & Tricks Blogs
The most efficient way to locate all your draft and scheduled messages (regardless of which community they reside in) is: After logging in, click on your profile picture in the top right corner (If you have not uploaded a photo, you will see a generic thumbnail) In the dropdown click on the ‘ ...

Email Notifications: Scheduling notifications from your communities

Posted By Viral Mehta 12-14-2022 01:13 PM
Found In Community: CAP Community - Tips & Tricks Blogs
You can manage the frequency at which notifications are sent to you from each community you are a member of. The most efficient way of doing so is: After logging in, click on your profile picture in the top right corner (If you have not uploaded a photo, you will see a generic thumbnail) In the ...