CAP Community - Tips & Tricks

Some under-the-covers detail before answering this question. HigherLogic (HL) is integrated with our technology stack that holds member data (Oracle, Salesforce, & Fonteva). Oracle is our system of record for member profile data as well as committee and council rosters. This member profile data flows from Oracle > Salesforce > Fonteva > HigherLogic. As part of this integration HigherLogic automatically:

1. Creates a community for every committee or council as recorded in Oracle.
2. Looks at the roster for each committee in Oracle and assigns members in a roster to the appropriate HL community; conversely, if a member is removed from a committee/council’s roster then that member’s access is removed from the appropriate community.

The abovementioned sync occurs every 15 minutes.

As part of their established process Governance maintains the committee assignment rosters in Oracle. Once a member is determined to roll off a committee, Governance assigns an end date. After this end date that member will no longer be on that committee’s roster and the member will lose all access to that committee’s HL community past that end date.