Blogs

Some under-the-covers detail before answering this question. HigherLogic (HL) is integrated with our technology stack that holds member data (Oracle, Salesforce, & Fonteva). Oracle is our system of record for member profile data as well as committee and council rosters. This member profile data flows from Oracle > Salesforce > Fonteva > HigherLogic. As part of this integration HigherLogic automatically: Creates a community for every committee or council as recorded in Oracle. Looks at the roster for each committee in Oracle and assigns members in a roster to the appropriate HL community; conversely, if a member is removed from a committee/council’s ...

Library and Workspace both offer many similar functionalities. However: Workspace offers one key differentiating feature i.e. ballots. This makes Workspace the ideal repository to host meeting minutes so that committee staff can create a ballot for approval of draft meeting minutes, and committee members can provide their approval, edits, or rejection via this ballot. Results of such voting is recorded in the system and can be viewed, shared, and/or archived by committee staff as needed. Library offers the ability to hold very large files (up to 1GB for each file) and thus the preferred option when posting large webinar recordings, videos, or photos. ...

The Events section can be best understood as a personalized Dashboard that is customized to display all CAP events that a GIVEN USER has access to. Thus the Events section will display the sum of: All PUBLIC events that Meeting Planning creates in Fonteva (Fonteva events flow into HL automatically) (e.g. Pathology in the Park) All Committee events that Meeting Planning creates in Fonteva for committees or councils you are a member of (e.g. ITLC’s Q2 meeting in Washington DC) All Committee events that the staff lead has created in the committees or councils you are a member of (e.g. a dinner event organized by staff lead for that given committee ...

NOTE: only ' Community Admins ' can view and create Community reports. It you don't see the option to download reports as indicated below, but believe that you should have the rights to do so, please send the HigherLogic support team a note via the ' Contact Us ' link in the top left hand corner of this page. HigherLogic provides a number of engagement and usage reports that allow community admins better understand participation in, and usage of, their communities. To access these community reports: 1) Navigate to the community you want to run a report on (Reminder, you must be a community admin for this community) 2) Click the grey ' Settings ' ...

Sometimes it may be necessary to insert a link to an online document from within Workspace. The process of inserting a link to an online document hosted in Teams/OneDrive/SharePoint/Google is similar to uploading a document: 1) In Workspace, click on the blue 'Add' button on the right hand side. 2) In the subsequent form, DO NOT upload a document. Instead enter the URL in the alternative field. See screenshot below. P.S. please contact Helpdesk if you need help extracting the URL from a document hosted in Teams/SharePoint/OneDrive/Google and to also verify that the intended recipients have the necessary read/write permissions on that d ...

If you need to upload a large multimedia file (video, photos, webinars, etc.) upload it to the ‘Library’ in your community. The maximum file size in 1GB. We have unlimited storage in HigherLogic so you can upload as many documents or multimedia files as necessary, so long as each individual file is less than 1 GB. Almost every standard file types can be uploaded to a Library – a complete list of allowed file types is available here. https://support.higherlogic.com/hc/en-us/articles/360033051871-Supported-File-Types-Sizes

NOTE : Only community admins can create folders in that community. These instructions do not apply to creating folders in Workspace. Yes, you can create folders in Library: In your community, click on the ' Library ' tab. After the page refreshes, look for a group of icons below the blue 'Create Entry' button. In that group of icons, click on the icon in the extreme right (tooltip should read ' Change to Admin View '). Screenshot below. Then click on the three dots ( ... ) , then ' Add Subfolder ' as shown in the screenshot below. As shown in screenshot below, give the folder a name and then click ' Add ' The page ...

NOTE : these steps can only be performed by a user who is currently the admin for that community, or a support super-admin. If you need to reach out to a super-admin, click on ‘ Contact Us ’ in top left corner. To give another user (member or CAP staff) admin rights to a community: Navigate to the said community e.g. the ‘CAPCommunity – Tips & Tricks’ community. In the blue banner (that displays the name of the community), click on the ‘ Settings ’ button. Then click ‘ Members ’ in the drop down menu. The page will refresh and display a few filter options about the table that lists all members. Click the magnifying glass icon . Then ...

The most efficient way to locate all your draft and scheduled messages (regardless of which community they reside in) is: After logging in, click on your profile picture in the top right corner (If you have not uploaded a photo, you will see a generic thumbnail) In the dropdown click on the ‘ Profile ’ button. Upon page refresh you will now see your profile page. Click the ‘ My Contributions ’ tab and then ‘ My list of contributions ’. Upon page refresh you will now see a list of all your contributions, including drafts and scheduled messages. You can use the drop down filter to see only the draft or schedule messages. Click on the draft to ...

You can manage the frequency at which notifications are sent to you from each community you are a member of. The most efficient way of doing so is: After logging in, click on your profile picture in the top right corner (If you have not uploaded a photo, you will see a generic thumbnail) In the dropdown click on the ‘ Profile ’ button. Upon page refresh you will now see your profile page. Click the ‘ My Account ’ tab and then ‘ Community Notifications ’. Upon page refresh you will now see a list of communities you are a member of and options for discussion emails, a consolidated daily digest, and a consolidated weekly digest.